واکاوی راهبردهای سازمان‌های دولتی ایران برای ایجاد تاب‌آوری در کارکنان در دوران همه‌گیری کووید 19: پژوهشی کیفی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت دولتی، دانشکده مدیریت و اقتصاد ، دانشگاه تربیت مدرس، تهران، ایران.

2 استاد گروه مدیریت دولتی دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران

3 استادیار، گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران.

4 دانشیار، گروه مدیریت دولتی، دانشکده مدیریت و اقتصاد، دانشگاه تربیت مدرس، تهران، ایران

10.22034/jipas.2022.310089.1253

چکیده

دوران همه‌گیری ویروس کووید 19 در جهان، زمانه آزمون کیفیّت بحران‌داری کشورها است. بر این اساس در همه کشورها ازجمله ایران رهبری حکمرانی، مدیریت و عملیات میدانی مواجه با این بحران به عهده بخش دولتی بوده است زیرا فلسفه وجودی این بخش پاسداری از شهروندان در برابر اضطرارها، فاجعه‌ها و همه نوع حوادث طبیعی و غیر طبیعی است. از این‌رو سازمان‌های دولتی نقش مهمی در فرایند بحران‌داری هر کشوری ایفا می‌کنند و در این راستا مسئولیت چنین امر خطیری بر عهده نیروی انسانی سازمان‌ها است. مدیران دولتی برای ارتقاء تاب‌آوری کارکنان خود در عصر کووید 19، راهبردهای متعددی را پیش ‌گرفته‌اند. اگرچه پژوهش‌هایی چند در زمینه این پدیده انجام ‌شده است ولی تاکنون، راهبردهای مدیران برای تقویت تاب‌آوری کارکنان در بخش دولتی در مواجهه با کووید 19 بررسی نشده است. هدف این پژوهش پر کردن چنین شکافی در دانش تاب‌آوری کارکنان بوده است. داده‌های این پژوهش کیفی مستخرج از مصاحبه‌های نیمه ساختاریافته و مرور اسناد و مقاله‌های منتشره بوده است و از روش تحلیل محتوای کیفی برای تحلیل داده‌ها استفاده ‌شده است. یافته‌های این پژوهش راهبردهای مدیران دولتی را در سه‌ طبقه سخت‌افزاری، نرم‌افزاری و کارمند‌افزاری تقسیم‌ کرده است که در درون هر طبقه انواعی از اقدامات راهبردی و عملیاتی قید شده است. یافته‌های این مطالعه می‌تواند دلالت‌های عملی و نظری مهمی برای خط‌مشی‌گذاران و مدیران از یک‌ طرف و اندیشمندان و پژوهشگران منابع انسانی از طرف دیگر در پی داشته باشد.

کلیدواژه‌ها


عنوان مقاله [English]

Exploring the Strategies of Iranian Public Organizations to Create Employees’ Resilience During the Covid 19 Pandemic: A Qualitative Research

نویسندگان [English]

  • Atiye Sedaghat 1
  • Hassan DanaeeFard 2
  • Seyed Hosein Kazemi 3
  • Ahmad Ali Khaef Elahi 4
1 PhD Student, Department of Public Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.
2 Professor at Public Administration Department, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran
3 Assistant Professor, Department of Public Administration, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran.
4 Associate Professor, Department of Public Management, Faculty of Management and Economics, Tarbiat Modares University, Tehran, Iran
چکیده [English]

The period of the Covid 19 virus pandemic in the world is the time to test the quality of facing the crisis in countries. Accordingly, in all countries, including Iran, the leadership of governance, management and field operations in the face of this crisis have been the responsibility of the public sector, because the philosophy of this sector is to protect citizens from emergencies, disasters and all kinds of natural and unnatural disasters. Therefore, public organizations in any country play an important role in the crisis management process, and in this regard, the responsibility for such a serious matter lies with the human resources of the organizations. Government executives have adopted a number of strategies to improve the resilience of their employees in the Covid period. Although several studies have been conducted on this phenomenon, so far the strategies of managers to strengthen the resilience of employees in the public sector in the face of Covid 19 have not been studied. The purpose of this study is to fill such a gap in employee resilience knowledge. The data of this qualitative research are extracted from semi-structured interviews and review of published documents and articles. This study employed the qualitative content analysis methodology to analyze the data. The findings of this study have divided the strategies of managers in public sector into three categories of hardware, software and personnel, in which strategic and operational actions have been presented. The findings of this study can have important practical and theoretical implications for policy makers and managers on the one hand, and human resources thinkers and researchers on the other.

کلیدواژه‌ها [English]

  • Employees’ Resilience
  • Investment Areas
  • Human Resource Management
  • Public Organizations
  • covid 19
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