Journal of Iranian Public Administration Studies

Journal of Iranian Public Administration Studies

Identifying the Critical Success Factors of Smart Government in Iran

Document Type : Original Article

Authors
Oveis Torabi 1
Mohammad Mahdi Izadian 2
1 Assistant Professor, Faculty of Management and Strategic Planning, Imam Hossein Comprehensive University, Tehran, Iran.
2 Master of Science, Supervision and Inspection Management, Faculty of Strategic Management and Planning, Imam Hossein Comprehensive University, Tehran, Iran.
10.22034/jipas.2024.397754.1600
Abstract
In the information age, governments are seeking to leverage modern technologies to improve services for citizens and increase productivity. Smart government, relying on information and communication technology, innovation, and citizen participation, aims to transform the way public affairs are managed. The goal of this paper is to identify the critical success factors of smart government in Iran. Given the nature of the work conducted in this study, it is applied in terms of purpose. This research was carried out using a qualitative approach, specifically thematic analysis. To gain a deeper understanding of the subject, in addition to library studies and reviewing higher-level documents in this field, semi-structured interviews were used to collect data. Interviews were conducted with 18 experts in the field, and their opinions were gathered through in-person, telephone, or written communication. In total, from the studies conducted, 98 basic themes, 12 organizing themes, and two overarching themes were extracted using MAXQDA software. As a result, the critical success factors of smart government were categorized into two main groups (overarching themes): institutional factors and organizational factors. The institutional factors of smart government success include: smart governance, political support and commitment, policies and regulations, smart security, information technology infrastructure and standards, smart environment, and modern and smart technologies. The organizational factors include: organizational architecture, organizational capabilities, organizational values and culture, human capital, and smart and sustainable services.
Keywords
Critical Success Factors
Smart Government
Conceptual Framework
Thematic Analysis
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  • Receive Date 19 May 2024
  • Revise Date 09 August 2024
  • Accept Date 31 August 2024