Continuous feedback from service recipients enables public participation in improving the quality of service delivery and identifying systemic bottlenecks in administrative frameworks. This research aims to conceptualize participatory performance evaluation of service quality in executive agencies based on economic and social incentives. Drawing on the insights of 29 administrative system experts and employing Strauss’s grounded theory methodology, this research reached theoretical saturation that culminated in the formulation of this conceptual framework. Findings show that participatory performance evaluation, operationalized through feedback from service recipients, depends on addressing the motivations of key stakeholders: government, service recipients, and service provider organizations. Adherence to strategic implementation requirements facilitates continuous improvement of service delivery processes with feedback from recipients. For this process, considerations of survey design features and the specific roles being evaluated are crucial. The two main factors influencing this assessment are the government’s commitment to administrative transformation and the advancement of information and communication technology (ICT). When such assessments are anchored in social and economic drivers, they yield multifaceted results in the administrative-managerial, economic-financial, political-legal, and socio-cultural domains. This study emphasizes the need to integrate the identified causal, contextual, and intervening factors to improve service quality in the country’s executive agencies. These factors emphasize the interdependence of stakeholder incentives, technological advancement, and institutional commitment to systemic reform.