طراحی فرامدلی برای ارائه خدمات منابع انسانی مبتنی بر فناوری اطلاعات در سازمان‌های دولتی

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری، مدیریت دولتی، دانشکده مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران.

2 دانشیار گروه مدیریت دولتی، دانشکده مدیریت و حسابداری، پردیس فارابی دانشگاه تهران، قم، ایران.

3 استادیار، دانشکده مدیریت، دانشگاه فرهنگیان، تهران، ایران.

4 دکتری مدیریت دولتی، دانشکده مدیریت و حسابداری، دانشگاه علامه طباطبایی، تهران، ایران.

10.22034/jipas.2022.334480.1373

چکیده

توجه به ارائه مناسب خدمات منابع انسانی به‌ دلیل ارتباط مستقیم با عملکرد افراد از موضوعات بسیار مهم سازمان‌های امروزی به‌شمار می‌رود. ارائه خدمات منابع انسانی در طول سالیان گذشته، ضمن این‌که جزء فعالیت‌های پرزحمت، فشرده و ناهماهنگ، وقت­گیر و هزینه‌بر در سازمان‌ها بوده است، متناسب با نیازهای گروه‌های مختلف نیز طراحی نشده است. این حوزه با ورود فناوری اطلاعات و قابلیت‌هایی نظیر چابکی، یکپارچگی و اثربخشی، دستخوش تغییرات بنیادی شده است. هدف این مقاله آن است که با بررسی و مرور هدف‌مند چارچوب‌ها و مدل‌های پیشین ارائه خدمات منابع انسانی، فرامدلی برای آن در بستر فناوری اطلاعات ارائه نماید. روش پژوهش حاضر مرور نظام‌مند بر اساس روش فرامدل‌سازی از نوع کیفی است. جامعه مورد بررسی این پژوهش کلیه صمقالات منتشر شده در مجلات معتبر و همچنین مدل‌های تجاری ارائه شده در این حوزه در بازه زمانی 2020-1989 است. در مرحله اول بر اساس مدل سه‌شاخگی اهرنجانی موضوعاتی که در پژوهش‌های مورد بررسی به آن اشاره شده بود، شناسایی شد. پس از آن با بهره‌گیری از الگوی سیپ و تحلیل‌ درون‌موردی و بین­موردی انجام شده، شباهت­ها و تفاوت‌های بین مدل‌های ارائه شده تحلیل شد. فرامدل ارائه شده در این پژوهش می‌تواند به متخصصان و کارشناسان حوزه خدمات منابع انسانی کمک کند که قبل از اقدام، بسترها و درون دادهای لازم برای اجرا و پیاده‌سازی موفقیت‌آمیز ارائه خدمات در بستر فناوری اطلاعات را در نظر بگیرند و در حین اجرا فرایندها را مدنظر قرار داده و در نهایت برون‌دادهای حاصل از این عمل را ملاحظه کنند.

کلیدواژه‌ها


عنوان مقاله [English]

Designing a Meta-Model for Human Resource Services Based on Information Technology in Public Sector Organizations

نویسندگان [English]

  • Mahnaz Estiri 1
  • Hamidreza Yazdani 2
  • Amin Hakim 3
  • Ebrahim Sheikh 4
1 PhD Student of public Administration, Faculty of Management and Accounting, University of Tehran, College of Farabi, Qom, Iran.
2 Associate Professor, Faculty of Management and Accounting, College of Farabi, University of Tehran Qom, Iran.
3 Assistant professor, Faculty of Management, Farhangian University, Tehran, Iran.
4 PhD in Public Administration, Faculty of Management and Accounting, Allameh Tabataba'i University, Tehran, Iran.
چکیده [English]

Paying attention to the proper provision of human resources services is considered one of the most important issues of today's organizations due to its direct relationship with people's performance. Providing human resource services over the past years, while being a part of laborious, intensive, uncoordinated, time-consuming, and costly activities in organizations, has not been designed according to the needs of different groups. This field has undergone fundamental changes with the introduction of information technology and capabilities such as agility, integration and effectiveness. The purpose of this article is to provide a meta-model for it in the context of information technology by reviewing and reviewing the previous frameworks and models of providing human resources services. The research methodology is systematic review based on qualitative meta-modeling. The research population is all the articles published in reputable journals as well as the business models presented in this field in the period of 1989-2020. In the first stage, based on Ahranjani's three-pronged model, the topics that were mentioned in the reviewed researches were identified. After that, the similarities and differences between the presented models were analyzed using the CIPP model and within and cross case analysis. The meta-model presented in this research can help specialists and experts in the field of human resources services to consider the platforms and data necessary for the successful implementation of service delivery in the context of information technology before taking action, and consider the required processes during the implementation, and finally consider the outputs of this action.

کلیدواژه‌ها [English]

  • Human Resources Service Delivery Model
  • Human Resources Services
  • Information Technology
  • Meta-Modeling
  • CIPP Model
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